Power Wheels Magazine A Notch Above
UAAGI Auto Group has officially launched the UAAGI Center for Technical Excellence in Valenzuela, a significant milestone that underscores its two-decade legacy of automotive excellence and unwavering dedication to reliable after-sales support in the Philippines. The inauguration took place on January 26, 2026, within a sprawling two-hectare facility located in Valenzuela, Quezon City. This state-of-the-art center centralizes service standards for all six UAAGI brands: BAIC, CHERY, FOTON, JETOUR, LYNK & CO, and RADAR, marking a strategic leap forward in UAAGI’s nationwide efforts in personnel development and service quality enhancement.
Present at the inauguration of the UAAGI Center for Technical Excellence were l-r: Levi Santos, Foton Motor Philippines, Inc. General Manager; Eryx Guiang, Jetour Auto Philippines, Inc. Aftersales Director; Lito Landicho, UAAGI Auto Group VP for Customer Service Division; Kenneth L. Sytin, UAAGI Auto Group Vice Chairman; Rommel L. Sytin, UAAGI Auto Group Chairman; Timothy Sytin, UAAGI Auto Group Executive Director; Lito Jose, Jetour Auto Philippines, Inc. Managing Director; Franz Decloedt, Brand Head for Chery Auto Philippines, Lynk & Co Philippines, and Radar EV Pickup Philippines
A Pillar of Reliability and Growth
Recognized as a premier multi-brand automotive distributor in the Philippines, UAAGI continues to strengthen its leadership position by investing in advanced training and infrastructure. The opening of the UAAGI Center for Technical Excellence reaffirms the group’s commitment to providing reliable, high-quality after-sales support—an essential pillar of its business philosophy. This facility ensures that all UAAGI personnel, along with those involved with its diverse brand portfolio, are equipped with the technical skills necessary to deliver a consistent and superior ownership experience nationwide.
Dedicated Training Hub for Future-Ready Service
Spanning 1,200 square meters, the UAAGI Center for Technical Excellence is a premier training facility designed to elevate service standards across all UAAGI brands. This cutting-edge hub is a testament to UAAGI’s dedication to world-class dealership services, offering specialized training to sales and aftersales teams across the country.
The center features four high-capacity training environments, capable of simultaneously accommodating up to 120 personnel. Its comprehensive curriculum covers everything from basic diagnostics to advanced mastery in Powertrain Systems, Electronics, Chassis, and Brake Systems. Recognizing the rapid evolution of automotive technology, the facility also provides critical training in Hybrid and Electric Vehicle (EV) systems—ensuring UAAGI remains at the forefront of industry innovation.
Equipped with industrial-grade tools, including vehicle lifts, brand-specific diagnostic equipment, engine rigs, and specialized components like refrigerant recycling machines (1234YF), the center offers immersive, hands-on learning experiences. It also hosts extensive product knowledge sessions and a rigorous certification process for technicians, service advisers, and parts consultants. This holistic approach guarantees that every UAAGI team member delivers the precision, expertise, and customer-centric service that uphold the group’s reputation for excellence.
“This facility symbolizes UAAGI’s unwavering commitment to our business partners and clients. By investing in modern training infrastructure, we ensure our team is prepared to uphold the highest service standards. Our goal is to deliver a reliable, responsive ownership experience across all our brands,” says UAAGI Chairman Rommel Sytin.
Comprehensive Programs for Sales and Aftersales Excellence
Led by a team of in-house experts, the center offers a comprehensive curriculum that transcends traditional mechanical training. It integrates advanced sales and after-sales processes with technical education for both internal combustion and electric vehicles. This approach fosters a holistic culture of parts mastery and technical proficiency, enabling personnel to navigate UAAGI’s sophisticated logistical ecosystem, supported by one of the most extensive parts networks in the industry.
UAAGI’s reputation for after-sales reliability is anchored by its robust logistical infrastructure, including the expansive 8,700-square-meter Base 2 facility. This warehouse houses approximately 986,000 spare parts, ensuring quick access to essential components—from routine maintenance items to complex engine and electrical parts. Strategic distribution hubs in Clark and Valenzuela enable UAAGI to achieve an impressive 94% average fill rate, translating into industry-leading turnaround times: 24 hours for Metro Manila and just three days for the Visayas and Mindanao regions. Even for specialized, non-stocked parts, UAAGI maintains a disciplined 25-day lead time, reinforcing its long-term commitment to customer satisfaction.
“This facility signifies a paradigm shift in our service philosophy,” states UAAGI Aftersales Vice President Lito Landicho. “By integrating technical mastery, parts expertise, and premium customer service, we are developing a more sophisticated workforce capable of anticipating and exceeding the evolving needs of our clients. This investment ensures that every customer interaction reflects the high standards and reliability associated with UAAGI.”
UAAGI’s latest initiative exemplifies its unwavering dedication to excellence, innovation, and customer satisfaction—setting new benchmarks in the Philippine automotive industry.
