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Toyota develops “Total-care Service” Designed for Ride-hailing Companies

Last December 18, Toyota Motor Corporation announced Total-care Service, a pioneering set of mobility services specially designed for ride-hailing companies.

Working with these companies, the Total-care Service enables Toyota to leverage onboard telematics data, using a shared information platform addition to providing services such as fleet management, automotive insurance, and vehicle maintenance packages.

With these services, Toyota aims to expand the use of ride-hailing vehicles and enhance the driving experience for end users. Utilizing this Total-care Service, ride-hailing companies can provide their driver-partners with more cost-efficient and timely maintenance services.


Aioi Nissay Dowa Insurance, a Toyota affiliated insurance company, will offer telematics-based automotive insurance to GrabRentals, allowing for safer driving and lower-cost insurance premiums.

Singapore will be the first to experience service roll-out, with Toyota Motor Asia Pacific Pte Ltd. (TMAP)?the sales & marketing regional headquarters of Toyota Motor Corporation (TMC) in Asia?offering the Total-care Service for 1,500 Toyota vehicles owned by Grab Holdings, Inc. through its subsidiary GrabRentals.

“We are excited to work with Toyota to roll out the Total-care Service to our Grab Rental fleet.” commented Ming Maa, President of Grab, “The ability to meld data analytics with vehicle maintenance will make our rental fleet even safer for our driver-partners, and go toward achieving our goal to raise transport safety standards in the region.”

TMAP and Grab will sequentially offer this service to Grab-owned Toyota vehicles across Southeast Asia, allowing Filipino driver-partners to enhance their driving and riding experience. In addition, both companies will work to increase the share of Toyota vehicles in Grab’s fleet in the region by 25 percent as soon as 2020.

In the future, Grab also intends to implement Toyota’s world-renowned Toyota Production System (TPS), a system based on a philosophy of eliminating waste, to improve Grab’s business operational efficiency. As ride-hailing vehicles tend to accrue five times more mileage than privately-owned vehicles, it is essential to provide proper vehicle maintenance based on the vehicle’s condition, allowing for longer and more efficient use.

“The Total-care Service will help enhance the operational efficiencies of ride-hailing companies and provide even safer, more secure, and better-quality mobility services for drivers and end users. Starting from Singapore, we aim to gradually expand this initiative globally, including other Southeast Asian countries.” said Shigeki Tomoyama, Toyota Executive Vice President and President of Toyota’s in-house Connected Company.

Through the Total-care Service, driving data will be collected by Toyota’s in-vehicle data-transmission device, TransLog, and sent to the Mobility Services Platform, an information infrastructure developed by Toyota for vehicle connectivity.

Once launched in the Philippines, Grab, Toyota, and local dealers will be able to use such vehicle data collaboratively. This ensures Grab as a safer and more secure ride-hailing platform in the country, being able to provide its driver-partners with support and safety advice as needed, in addition to vehicle maintenance for Grab-owned vehicles as applied by Toyota.