Power Wheels Magazine A Notch Above
Isuzu Philippines Corporation (IPC) has once again been honored with the prestigious Triple Star Award for Aftersales Operations by Isuzu Motors Limited (IML) Japan. This accolade is the highest distinction conferred under IML’s global Aftersales Evaluation Program. Among 65 Isuzu distributors worldwide, only ten countries received the Triple Star recognition this year.
This consecutive recognition follows IPC’s inaugural Triple Star Award win in 2024, marking two years of exemplary compliance with the “Isuzu Aftersales Way”—IML’s comprehensive global framework guiding distributors toward continuous operational excellence. Mirroring an ISO standard, this program fosters a culture of excellence in parts availability, service quality, and customer care, ensuring uniform adherence to Isuzu’s global standards across all markets.
“After-sales has always been the backbone of our business success. Our unwavering focus on quality and operational discipline has enabled us to maintain our 25-year leadership as the Philippines’ top truck brand,” said IPC President Mikio Tsukui. “This Triple Star recognition affirms that our aftersales operations meet and surpass Isuzu’s global standards—delivering consistent, world-class service to every customer, wherever they are.”
The IML Global Aftersales Evaluation Program employs rigorous criteria, assessing distributor performance across critical areas such as parts supply, service quality, customer satisfaction, technician competency, and compliance with Isuzu Standard Operations. Achieving the Triple Star rating underscores IPC’s excellence and reliability as a key global Isuzu partner.
Tsukui emphasized, “This accolade is not just a symbol of achievement but a call to ongoing improvement. Through the Triple Star program, Isuzu Philippines is dedicated to elevating our aftersales standards even further, truly embodying our brand promise of being ‘Your Responsible Partner.’”
Across its nationwide network of dealerships, IPC ensures the availability of genuine parts and employs highly trained service technicians to maximize vehicle uptime and customer satisfaction. The company also supports business partners through comprehensive Fleet Training Programs, technical support, and innovative service solutions tailored to the evolving needs of Filipino customers.
The Triple Star Award reaffirms IPC’s relentless pursuit of excellence—driven by discipline, integrity, and a steadfast commitment to providing dependable mobility solutions for every Filipino business.
For more information about Isuzu’s aftersales programs and services, visit www.isuzuphil.com.