Home > News > Industry News > Porsche Philippines Leads After-Sales Service Standards In Luxury Vehicle Market

Porsche Philippines Leads After-Sales Service Standards In Luxury Vehicle Market

For more than two decades, Porsche Philippines has been at the forefront of customer satisfaction in the automotive market and after-sales service remains one of its focal points. In fact, half of Porsche Philippines’ success is attributed to its distinguished services because of its motivated, experienced, Germany-trained technicians, modern facilities and equipment.

Filipino Technicians Trained in Germany

Following a uniform, merit-based standard, each technician from around the globe undergoes Porsche’s qualification program. This program classifies the servicemen into three levels – Bronze, Silver and Gold. In the Philippines, five qualified technicians have attained Gold level certified by Porsche AG. These seasoned individuals have met the advanced qualifications of Porsche’s international standards. Gold certification of technicians, better known as Diagnostic Specialists, is the highest rank a technician can attain, proving his or her knowledge in high-level processes.

In the entire Asia Pacific region, Porsche Philippines received numerous awards during the 2018 Porsche Service Excellence Awards including Best in After-Sales, Warranty, Marketing, Training and Customer Satisfaction for three months.

Latest Porsche-Approved Equipment and Facilities

Porsche Philippines has the latest Porsche Integrated Workshop Information System (PIWIS) tester, the marque’s premiere computerized diagnostic equipment, as well as factory-approved four-wheel alignment machine, dynamic wheel balancer, tire changer and special tools from Porsche AG. The center has eight working bays with lifts and two diagnostic bays, all of which are used to ensure that all serviced vehicles meet Porsche’s stringent global standards.

Porsche Philippines uses the latest PIWIS tester for vehicle diagnosis.

Global Luxury Standard

Porsche’s unprecedented After-Sales Service performance is evidenced by its numbers. Around 70 percent of all Porsche vehicles ever built are still on the road today – a true testament to the outstanding service Porsche rightfully guarantees. More recently, Porsche garnered a record-breaking score and the highest among the luxury brands in J.D. Power U.S.A.’s Customer Service Index (CSI), a study which examines customer satisfaction across different departments such as maintenance and repair service at new vehicle dealerships.

Powered by driven and exceptional individuals coupled with the latest equipment, Porsche Philippines upholds the globally uniform mark of excellence that Porsche AG has established while finding new ways to optimize diagnosis and repair process. All in the name of satisfying you – our discerning Porsche customers – and keeping your beloved Porsche at its best form and performance always.