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Mazda Philippines Announces Special Service Campaign for First Generation BK Mazda3

Mazda Philippines is currently undertaking a Special Service  Campaign for all first generation (model code BK) Mazda3 units sold in the country. This  is in connection with the steering wheel brand emblems that need to be replaced as they  may deteriorate over time and become brittle. The steering wheel brand emblems may  break apart and may become projectiles in the event of a driver side airbag deployment. 

The affected BK-series Mazda3 units were produced between 2004 to 2008 and were  sold by the previous distributor of Mazda vehicles in the country. While no injuries have  been reported locally due to this issue, Mazda Philippines has nonetheless decided to  proactively proceed with the campaign in the interest of the owners’ safety. It will also  assume the cost of labor and parts for the replacement component at no cost to Mazda3  owners and customers. 

Mazda customers and owners of affected Mazda3 units are called upon to contact the  nearest Mazda dealership of their preference to confirm their vehicle’s inclusion in the  Special Service Campaign. Contact details of all authorized dealerships are listed in the  Mazda Philippines official website – www.mazda.ph. 

Affected Mazda3 owners may then set an appointment with the dealership to have the  service procedure performed on their Mazda3. Part replacement will only take  approximately 45 minutes. 

“Mazda Philippines is committed to ensuring the safety of Mazda owners by providing  proactive service and safety campaigns,” says Steven Tan, president and CEO of Mazda  Philippines. “As soon as we received confirmation of the issue with the Mazda3 units sold  by the Mazda Japan, we set in motion the Special Service Campaign process in  cooperation with our dealerships. We believe the safety of Mazda owners is paramount  and is essential as we ensure the proper and continued operation and service of their  vehicles during these trying times.” 

In addition to the brand emblem replacement announcement, Mazda Philippines is  likewise offering a further 50% discount on BK-series Mazda3 parts in its current inventory.  “Due to the age of the BK-series Mazda3, we believe providing easier access to maintenance and replacement parts will benefit our Mazda3 owners and allow them to  further enjoy reliable service from their vehicles,” adds Tan. The discounted BK-series parts  listing will be made available to all the Mazda dealerships nationwide. 

Bermaz Auto Philippines, Inc. (Mazda Philippines) is the exclusive distributor of Mazda  vehicles and parts in the Philippines. Mazda Philippines’ exemplary after-sales service  record has been ranked #1 in the industry twice–in the 2016 and 2019 J.D. Power  Customer Service Index Study. There are 15 Mazda 3S dealerships located across the  Philippines and Metro Manila – Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue,  Mazda Makati, Mazda Alabang, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga,  Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Cebu, Mazda Iloilo, Mazda  Cagayan De Oro, and Mazda Davao